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Service Incharge

2 months ago

chennai, India Dunamis Machines International Pvt Ltd. Full time

Job description

Team Leadership and Supervision:


Lead, mentor, and manage a team of service technicians and engineers, setting clear goals and expectations.

Allocate and prioritize service tasks, ensuring optimal resource utilization and timely completion.

Conduct regular performance evaluations, provide feedback, and support professional development.


Service Operations Management:


Oversee the execution of service requests including installations, repairs, and preventive maintenance for mechanical systems and equipment.

Ensure adherence to service level agreements (SLAs) and safety standards.

Monitor and manage service schedules, ensuring prompt response to customer requests and emergencies.


Technical Guidance and Support:


Provide expert technical support and troubleshooting for complex mechanical issues.

Stay updated with advancements in mechanical technology and service techniques.

Develop and maintain technical documentation, including service manuals and troubleshooting guides.


Customer Relationship Management:


Act as the primary point of contact for key customers and handle escalated service issues or concerns.

Ensure high levels of customer satisfaction by addressing and resolving service-related problems promptly and effectively.

Collect and analyze customer feedback to identify areas for improvement.


Process Improvement and Efficiency:


Identify and implement process improvements to enhance service efficiency and effectiveness.

Develop and enforce standard operating procedures (SOPs) for service operations.

Analyze service data and metrics to drive continuous improvement initiatives.


Training and Development:


Develop and deliver training programs for team members on new technologies, procedures, and best practices.

Ensure ongoing education and skills development to maintain high service standards.


Administrative Responsibilities:


Maintain accurate records of service activities, including reports, service logs, and inventory.

Ensure service-related inventory and equipment, ensuring adequate stock levels and proper maintenance.

Prepare and submit reports on service performance, issues, and improvements to management.