Hub Incharge Chennai

6 months ago

Chennai, India Flipkart Full time

**Job title**

**_Hub In-Charge_**

**Department**

**_Last Mile_**

**Team**

**_Last Mile-Operations_**

**Location**

**_Delivery Hub_**

**Reports to**

**_Cluster Manager/Area Manager/ Territory Manager_**

**Direct Reportee**

**_Team Leader/ Business Finance Executive / Customer Experience Coach_**

**Responsible for Team**

**_Executive Delivery & Sorters_**
Duties and responsibilities
- **Accountable for overall Hub Operations as per operational standards.**:

- Ensuring Customers are always delighted.
- Promptly and effectively manage customer escalations.
- Ensuring employee engagement initiatives are implemented.
- Comply with 100% ZTP (Zero Tolerance Policy).
- Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
- Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.
- SOP Adherence always and compliance with Service Level Agreement.
- Maintain the cost per shipment (CPS) as per budget.
- Ensure Profitable operations.
- Coordinate with respective departments and adhere to commercial and statutory compliance.
- Conduct team meetings, motivate team and control attrition.
- Fill gaps in employee head count within turnaround time.
- Ensure team leaders and other hub team members are trained well.
- Managing environmental bodies.
- Continuously improve in reducing error rate in Operations Management
- Ensure safety of people, facility, and shipment at all times.
- Maintain high quality facility and people hygiene.
- Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.
- Follow up and coordinate with departments based on open house discussions / findings and take necessary action as appropriate.
- Escalate any information related to the organisation to appropriate departments and seniors for taking necessary actions.
- Ensure Achievement of Key Performance Indicator for the Hub and set goals for the team accordingly.
- Coordination and execution with local vendors.
- Collection of cash, accounting and reconciliation with ERP and deposit as per operation standard.
- Accountable for all recoveries.
- Accountable for stock audit, reconciliation and accuracy at any point of time.
- Monitoring Team Leader’s performance, tracking of undelivered shipment on real time basis and taking proactive action for delivery.
- Achieving capacity utilization as per target.
- Has complete knowledge of PIN codes and routes assigned to the Hub

**Qualifications**:

- Minimum Graduate in any discipline. Master’s Degree holders will be preferred.

Skill and Knowledge Required
- **Operational Knowledge of Logistics/ Couriers/Retail/FMCG/FMCD industry.**:

- Ability to identify problems related to the hub, taking appropriate action for resolution.
- Skill and knowledge of operating ERP used in logistics/supply chain and related industry.
- Experience of leading and coaching Hub operations and support teams will be preferred.
- Has the ability to identify, analyze and propose solutions for effective and efficient Hub operations.
- Should have strong customer orientation and willingness to maintain a balanced approach when resolving customer complaints. Is the vital link between the customer and the management team.
- Has the ability to communicate in the most effective manner with juniors, peers, seniors, customers and vendors.
- Awareness of statutory compliances required for successfully operating a Hub in specific area / region.
- Should be able to coordinate with vendors and 3rd Party partners.
- **Working conditions**:

- The Hub In-Charge will be working in shifts, working outdoors and visiting customer’s delivery point when required.

Salary and Benefits
- Best in the industry. Based on Experience, Qualification, Compensation and Benefit Matrix.

Interview Panel
- **Panel 1**:HR/TA Team and Cluster Manager or Area Manager or Territory Manager.
- **Panel 2**:Regional Manager and Zonal HR Head.

**Job Types**: Full-time, Permanent

**Salary**: ₹500,000.00 - ₹700,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have expirience in Retail/Logistics/FMCG etc Background ?
- What is your current Salary ?

**Education**:

- Master's (preferred)

**Experience**:

- Hub incharge: 5 years (required)

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