Associate Director – Cloud Operations

POSITION SUMMARYThe Associate Director – Cloud Operations will lead and oversee all cloud operations activities and deliverables executed by ZeOmega’s offshore teams. This position plays a critical role in ensuring the availability, scalability, and performance of ZeOmega’s cloud-hosted platforms that support U.S.-based clients. Reporting to the Vice President, Cloud Infrastructure, this leader will manage a high-performing offshore operations organization responsible for infrastructure reliability, automation, performance monitoring, and process governance. The role requires a combination of strong technical expertise, operational excellence, and people leadership to maintain a stable, secure, and efficient cloud environment. This position will work primarily on a second or late shift to support U.S. client operations and business hours.PRINCIPLE JOB RESPONSIBILITIES:Lead and manage offshore Cloud Operations teams, ensuring the effective delivery of all operational functions including incident, problem, change, configuration, capacity, and performance management.Provide strategic oversight of ZeOmega’s cloud and infrastructure environments (VMware, AWS, Azure, hybrid), ensuring high availability, reliability, and scalability.Serve as the offshore operations leader and escalation point for major incidents, outages, and performance issues, ensuring timely resolution and root cause analysis.Oversee and govern operational SLAs, KPIs, and continuous improvement initiatives across offshore delivery teams.Collaborate closely with the VP of Cloud Infrastructure, DevOps, Security, and Engineering teams to align infrastructure performance and availability with business goals.Drive infrastructure automation and standardization initiatives using Terraform, Ansible, PowerShell, and Python to improve operational efficiency.Ensure robust configuration management, change control, and compliance with security and regulatory standards (HITRUST, HIPAA, SOC2, etc.).Oversee capacity planning, monitoring, and performance optimization for all systems to prevent service degradation and ensure scalability.Maintain oversight of data center and cloud operations including compute, storage (EMC, Pure, Nimble), networking (Cisco, F5, Fortinet), and container platforms (Kubernetes, Docker, Rancher).Direct the creation and maintenance of architecture diagrams, documentation, and operational procedures for business continuity.Lead regular operational and performance reviews with senior leadership, providing visibility into system health, risks, and improvement plans.Mentor, coach, and develop team leads and engineers to enhance capability, ownership, and accountability within offshore operations.Research and evaluate emerging technologies, tools, and methodologies to enhance reliability, automation, and cost efficiency.Collaborate with cross-functional leaders to ensure seamless CI/CD pipeline operations and infrastructure integration for product deployments.Perform other related duties as assigned to support ZeOmega’s operational excellence and strategic objectives.SKILLS & ABILITIES Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).Experience: 12+ years of progressive experience in cloud or infrastructure operations, including at least 4–5 years in a leadership capacity managing distributed or offshore teams.Proven success managing large-scale enterprise 24/7 Production environments with VMware, AWS, or Azure.Demonstrated experience implementing ITIL-based operational processes and governance.Strong background in automation, orchestration, and container management (Kubernetes, Docker, Rancher).Exposure to enterprise storage and network technologies in data center and hybrid environments.Technical Expertise:Deep understanding of virtualization, compute, storage, and networking infrastructure.Proficiency with infrastructure management and automation tools (Terraform, Ansible, PowerShell, Python).Experience with cloud performance monitoring, capacity planning, and disaster recovery frameworks.Knowledge of cloud security and compliance standards.Soft Skills:Exceptional leadership and team management capabilities, particularly across offshore or distributed teamsStrong communication and collaboration skills with global stakeholders.Analytical thinker with proven ability to drive operational excellence and innovation.Ability to make decisions under pressure and manage priorities in a fast-paced environment.Preferred Certifications:VMware Certified Professional (VCP), AWS Certified Solutions Architect, Azure Administrator, or ITIL Foundation.Additional DetailsWork Hours: Second or late shift to support U.S. client operations.Reports To: Vice President, Cloud Infrastructure (U.S.-based).Location: Offshore (India).Employment Type: Full-time, permanent.