Expert Technical Support Specialist

6 days ago


tiruppur, India beBeeSupport Full time

As a senior technical support engineer, you will drive improvement and alignment across product and operations teams.You will focus on delivering advanced support and product expertise to key customers and serve as a lead-level III support engineer for critical customer accounts.The responsibilities include root cause analysis, debugging, and troubleshooting across multiple Atlassian products, participating in customer-facing calls to communicate progress updates, action plans, and resolution details.The ideal candidate should have 8+ years of experience in Java support, software services, and system administration for a large end-user community, along with experience in operating systems such as Linux, OS X, and Windows.They should also be able to communicate complex technical details with customers at an executive level, summarizing causes, recommending solutions, and escalating issues.A coach to others on how to conduct technical interviews, assisting global teammates in resolving long-running tickets in their areas of expertise.



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