ITSM Platform Specialist
7 days ago
Job Title:Freshservice ITSM ExpertJob DescriptionConfigure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.Implement automation workflows, SLAs, and integrations with other enterprise tools.Process Optimization & GovernanceDesign and refine ITSM processes aligned with ITIL best practices.Ensure compliance, consistency, and continuous improvement across service management operations.Stakeholder EngagementCollaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions.Provide training and support to end-users and internal teams on Freshservice usage and enhancements.Reporting & InsightsDevelop dashboards and reports to track KPIs, SLA adherence, and service performance.Analyze trends to identify improvement opportunities and reduce ticket resolution time.Innovation & IntegrationExplore and implement new Freshservice features and third-party integrations to enhance platform capabilities.Support initiatives around self-service, knowledge management, and AI-driven support.The ideal candidate will have 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration. A strong understanding of ITIL framework and service management principles is essential. Experience with automation, scripting, and API integrations within Freshservice is also required. Excellent problem-solving, communication, and stakeholder management skills are a must. Certifications in ITIL, Freshservice, or related platforms are a plus.
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ITSM Solution Architect
7 days ago
nagpur, India beBeeSenior Full timeSr. ServiceNow ITSM Developer is a pivotal role requiring expertise in designing and developing robust solutions on the ServiceNow platform.This position involves customization of applications such as ITSM and custom apps, developing technical design documents from business requirements, and implementing integrations using REST/SOAP, Flow Designer, Data...
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IT Service Management Specialist
2 weeks ago
nagpur, India beBeeService Full timeIT Service Management SpecialistThe role of the ITSM specialist involves owning and managing a service management platform, including configuration, customization, and maintenance of modules such as incident, problem, change, asset, and service catalog.The ideal candidate will have 3-5 years of experience in ITSM roles, with a strong understanding of the...
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Senior ServiceNow Platform Specialist
1 week ago
nagpur, India beBeeServicenow Full timeJob DescriptionWe are seeking a skilled ServiceNow Administrator to handle daily platform administration, ensure security, and optimize performance.You will configure workflows, support users, and implement enhancements that improve service delivery.The role requires expertise in ServiceNow modules (ITSM, ITOM/HRSD/SecOps) and scripting skills with HTML,...
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Coupa Platform Specialist
1 week ago
nagpur, India beBeeCoupa Full timeWe are seeking a highly skilled Coupa Platform Specialist to join our team in a pivotal role.The successful candidate will take ownership of system administration, post-go-live stabilization, and ongoing optimization efforts for our Coupa platform. This includes day-to-day operations, strategic improvements, and ensuring seamless user...
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Senior Technical Specialist
2 weeks ago
nagpur, India beBeeServiceNow Full timeAutomate Business Processes as a ServiceNow ProfessionalA successful candidate will have experience with the design, development, and implementation of solutions on the ServiceNow platform to automate business processes.They will be responsible for developing and administering technical solutions on the ServiceNow tool platform to meet the business needs of...
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IT Technical Support Specialist
2 weeks ago
nagpur, India beBeeHelp Full timeTechnical Support SpecialistWe are seeking an experienced and skilled Technical Support Specialist to provide technical assistance to our users via phone, email, chat, or ticketing system as first response.The ideal candidate will be responsible for supervising monitoring tools, diagnosing and resolving incidents, requests or inquiries, escalating unresolved...
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ServiceNow - Developer/CMDB
2 weeks ago
Nagpur, India Mizuho Full timeMizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and...
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Senior Middleware Technical Specialist
2 days ago
nagpur, India beBeeMiddleware Full timeMiddleware Administrator RoleThis role involves providing level 2 support for middleware platforms, including UDM, HULFT, JBoss ESB, and WebMethod. It requires managing and maintaining middleware systems to ensure high availability and performance.Main Responsibilities:Develop and implement strategies to manage and maintain middleware systems.Collaborate...
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Service Delivery Manager
5 days ago
nagpur, India beBeeITManagement Full timeIT Service Management Specialist Job DescriptionThe IT Service Management Specialist will provide daily operational support for the Managed Services tool sets and supporting processes and procedures. This includes managing ticket distribution to ensure all client access management requests are handled on time.This role requires a solid background in...
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IT Service Management Specialist
1 week ago
nagpur, India beBeeServiceNow Full timeServiceNow ITSM Developer PositionThe company is seeking a skilled ServiceNow ITSM Developer to fill this key role.This position involves designing and implementing ServiceNow applications using advanced programming techniques and ServiceNow APIs and methods.To be successful, the ideal candidate will have extensive experience with IT service management,...