Help Desk Associate

2 days ago

bangalore, India Olive Green Consulting Full time

🌐 We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

📍 Location: Pune, India (Remote)

🕒 Shifts: 24/7 Rotational (including night shifts)

📅 Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you

🔧 Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

✅ Key Responsibilities:

  • Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Log and manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries

🎯 Ideal Candidate Profile:

  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in Portuguese,Spanish & English
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail

📩 Ready to take the next step in your support career?

Send your resume to: Sushmita@olivegreenconsulting.com

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity

  • Help Desk Associate

    1 week ago

    bangalore, India Olive Green Consulting Full time

    🌐 We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)📍 Location: Pune, India (Remote) 🕒 Shifts: 24/7 Rotational (including night shifts) 📅 Work Days: 5 days/week We are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational...

  • IT Support and Service Desk Operator

    1 week ago

    Bangalore, India Capgemini Engineering Full time

    Service Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...

  • Service desk analyst

    5 days ago

    Bangalore, India Capgemini Engineering Full time

    Service Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...

  • Help Desk Officer

    5 days ago

    Bangalore, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG ...

  • Service Desk Analyst

    1 week ago

    Bangalore, India Capgemini Engineering Full time

    Service Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...

  • Service Desk Analyst

    1 week ago

    bangalore, India Capgemini Engineering Full time

    Service Desk AnalystLocation: PAN IndiaExperience: 2–4 yearsChoosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient...

  • Help Desk Officer

    1 day ago

    Bangalore, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG ...

  • L1 Service Desk

    1 day ago

    bangalore, India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration tools,...

  • L1 Service Desk

    1 day ago

    bangalore, India DigitalRemoteServices Full time

    Company Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Key services include scalable cloud solutions, advanced remote collaboration...

  • Service Desk Analyst

    2 days ago

    bangalore district, India Capgemini Engineering Full time

    Service Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...