Digital Transformation Lead

2 weeks ago

solapur, India beBeeCustomerSuccess Full time

About UsWe strive to build an ecosystem of digital products and services that power everyday life across the Middle East, emphasizing speed, scalability, and customer-centricity. Our mission is to deliver innovative solutions to every door daily.Key Responsibilities:We leverage data insights to identify key opportunities in productivity, retention, and experience domains, proposing AI-powered tools with measurable impact.We conceptualize and implement AI-driven workflows aimed at reducing contact rates, handling times, and analyzing customer sentiment for tailored resolutions.We collaborate with cross-functional teams, including technology, product, data engineering, business, and commercial, consolidating consumer insights into decision-making systems.We develop and implement Co-pilot for chat and inbound support, leveraging customer sentiments, pain points, profiles, and knowledge bases to craft unique responses addressing customer concerns.We utilize data and past customer interactions to personalize experiences across various channels.We upskill CS teams to familiarize them with AI capabilities, including prompt construction and data interpretation.We partner with L&D to create relevant courses and playbooks.We establish a feedback loop between engineering, CS, and product teams to continuously evolve our capabilities.We define and track key success metrics like CSAT, Contact Deflection, AI Adoption, and Resolution Rates.

  • Digital Transformation Program Lead

    7 days ago

    solapur, India beBeeProjectManager Full time

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  • Digital Transformation Lead

    1 week ago

    solapur, India beBeeProduct Full time

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    1 week ago

    solapur, India beBeeConsultingManager Full time

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    3 days ago

    solapur, India beBeeAdvisory Full time

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    2 weeks ago

    solapur, India beBeeDigitalFinance Full time

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    2 weeks ago

    solapur, India beBeeDataanalyst Full time

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  • A Career Opportunity for Digital Transformation Professionals

    2 weeks ago

    solapur, India beBeeDigitalTransformation Full time

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    7 days ago

    solapur, India beBeeDigitalTransformation Full time

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    Solapur, India HCLTech Full time

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    1 week ago

    solapur, India beBeeProject Full time

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