Managing Partner

1 week ago

Bengaluru, Karnataka, India Entelect Techsol LLP Full time
About Entelect

Entelect Techsol LLP is a forward-thinking BPO and customer experience company specializing in customer support, lead conversion, AI-powered calling solutions, chat/voice bots, CRM/LMS tools, and automation platforms. We are committed to building scalable, technology-driven operations that combine efficiency, innovation, and human expertise to deliver exceptional customer experiences.

Role Overview

We are inviting applications for the position of Managing Partner at Entelect Techsol LLP. The Managing Partner will play a pivotal role in shaping the strategic direction, operations, and growth of the firm. This role requires not only leadership and industry expertise but also a commitment to capital investment, ensuring aligned interests with the company's vision and long-term growth.

As a partner, you will share both the responsibilities and the rewards of building a future-ready BPO and AI-driven customer engagement company.

Key Responsibilities
  • Strategic Leadership: Define and drive the overall business strategy to grow Entelect's BPO and AI-driven service portfolio.
  • Business Development: Expand client base across industries, develop partnerships, and introduce new revenue streams.
  • Operations Management: Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
  • Financial Stewardship: Oversee P&L, budgeting, investments, and ensure sustainable profitability.
  • Capital Contribution: Contribute agreed capital investment and take an active role in financial decision-making.
  • Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold LLP governance standards.
  • Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
  • Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.
Minimum Qualifications & Skills
  • Willingness and ability to make a capital investment in the LLP as part of the partnership role.
  • 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
  • Strong record in scaling operations, client acquisition, and managing service delivery.
  • Expertise in P&L management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.
Desired Attributes
  • Entrepreneurial and partnership-oriented mindset.
  • Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
  • Visionary leader capable of anticipating trends and steering the firm strategically.
  • Strong governance and ethical standards, with a focus on transparency and accountability.
What's In It For You
  • An opportunity to join as a partner-owner in a growing BPO/AI-driven company.
  • Direct influence over strategic decisions, operations, and financial outcomes.
  • Share in the firm's profits and long-term value creation.
  • Capital investment ensures true alignment of ownership and rewards.
  • Work with a team passionate about combining technology and customer experience at scale.

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