ServiceNow - Senior Principal Consultant

1 week ago

hyderabad, India Genpact Full time

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .


Welcome to the relentless pursuit of better.

Inviting Applications for the role of Senior Principal Consultant – ServiceNow


Experience - 10+ Years Relevant

Qualification - BE, ME, B.tech , M.tech or equivalent

Location - PAN India

Notice Period - Immediate to 30 Days


In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams


Responsibilities


· Provides technical leadership to the team

· Creates and maintains a detailed view of the existing architecture

· Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.

· Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.

· Ensures technical governance process and policies are being adhered to.

· Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

· Creates and maintains a detailed view of integrations

· Creates and maintains a Technical Implementation Roadmap.

· Resolves technical escalations, including responding to defects

· Participates in process workshops

· Works closely with client enterprise architecture team and client ServiceNow Teams

· Periodically Reviews Configuration to ensure Platform health

· Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan

· Reviews design and code per sprint to ensure quality

· Provides hands on assistance with the detailed design and implementation approach of selected projects.

· Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.

· Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.

· Assists in migrating configuration across instances

· Support COE in continuous development of training paths for professional advancement.

· Contribute to ongoing definition of best development and solution practices.

· Lead training workshops as means to spread experiences gained across the practice.


Qualifications we seek in you

Minimum Qualifications


· Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)

· Excellent communication Skills for client facing roles.

· Hands on Experience on Projects

· IT Graduate


Preferred Qualifications/ Skills


· B.Tech / MCA / M.Tech / BSc (Computer) / B.E.


Interested candidates can share their profile on

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