Assistant Manager

7 hours ago

bangalore, India WNS Full time

Job Description:- Reporting to Group Manager / Sr. Group Manager Training- Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programs through classroom observation sessions- Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)- Deliver one on one coaching and provide feedback whenever requiredEducation- Graduate / Post-Graduate in any stream or university equivalent (10+2+3)Experience- Overall 7 to 8 years of BPO Experience- Minimum 3 years of process training experience with 1 year in a similar role- Insurance domain experience preferredDesired Skills- Excellent Communication Skills- Excellent Presentation skills- Excellent Interpersonal skills- Very good analytical abilities- Very good problem solving abilities- Good, working proficiency of MS-Office suite, especially MS-ExcelCertifications- Any Training Certifications, a plusEnvironmental Requirements- Flexible to work in a 9 hour rostered shift- Flexible to work in a 24/7 environment, with a rotational shift (5 day working)- Ability to go the extra mile and deliver on time

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