Engagement Director

6 days ago

bangalore, India Anakin (YC S21) Full time

Head of Client EngagementsAnakin is a fast-growing Pricing Intelligence & Data-as-a-Service (DaaS) company supporting global leaders in e-commerce, mobility, food delivery, and quick commerce. Our platform enables real-time competitive pricing decisions built on deep data engineering and automation.We are now looking to hire a Head of Client Engagements—a senior leader responsible for owning end-to-end client relationships, ensuring exceptional delivery, driving renewals, unlocking account growth, and building a high-performing engagements organisation.About the RoleThe Head of Client Engagements will shape the strategy, processes, and leadership framework for how Anakin engages its global enterprise customers. This includes responsibility for:Client satisfaction & executive relationship managementDelivery excellence across data, analytics & platform workflowsRevenue realization & renewal governanceAccount expansion & strategic value deliveryBuilding a world-class client engagement team and operating modelThis role is ideal for leaders from analytics consulting, SaaS/DaaS platforms, enterprise delivery, customer success, or data-driven client engagement teams.What You Will Own1. Client Experience & SatisfactionOwn NPS, executive sentiment, and overall client experience across all accounts.Build robust communication frameworks and escalation mechanisms.Risk identification and structured problem-solving across engagements.2. Revenue RealizationOwn consistent revenue realization across the portfolio.Manage and monitor leakage, delays, and risk signals.3. Renewals & Account RetentionOwn company-wide retention targets.Build churn-prediction frameworks, renewal governance, and executive sponsor motions.Set strong cadences for QBRs, value articulation, and client storytelling.4. Account Growth & Strategic ExpansionBuild the expansion plansDrive portfolio-level 60% YoY account growth through consultative, value-led selling.Ensure the engagement team consistently maintains strong expansion pipelines.5. Leadership, Culture & Team BuildingHire, coach, and grow a high-performing Client Engagements team.Instill a culture of discipline, accountability, and predictable execution.We are looking for someone with:10+ years in Client Engagements, Delivery, Analytics Consulting, Customer Success, or Enterprise Account Management.Experience managing data-led, technical, or product-driven client engagements.Leadership experience building teams and scaling functions (3+ years).Strong problem-solving, analytical capability, and consultative communication.Proven success in renewals, expansions, and executive stakeholder management.Why Join Anakin?Lead enterprise client engagements for a high-growth global DaaS company.Build a function from the ground up with direct access to founders.Influence product direction and shape enterprise value delivery.Work on complex, high-impact data problems with global enterprise clients.High ownership, autonomy, and leadership visibility.

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