Technical Associate
3 days ago
Technical Associate – EOC Location: Hyderabad Experience: 1-3 years Immediate joiners only Excellent written and verbal communication skills In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1/P2 bridges to swiftly resolve issues impacting business operations. Responsibilities Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging into ITSM tools. Manage tickets throughout their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Need to Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you · BE/B Tech · Excellent written and verbal communication skills Preferred Qualifications/ Skills Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution. Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
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Technical Operations Associate
3 days ago
hyderabad district, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
4 days ago
Hyderabad, India NxtWave Full timeAbout us NxtWave is a fast-growing Ed-Tech startup revolutionizing the 21st-century job market by transforming into highly skilled tech professionals. We're backed by leading investors and have received accolades for our excellence in education. Technical Operations Associate The Technical Operations Associate will be responsible for supporting the technical...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical operations associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical operations associate
4 days ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary: The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
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Technical Operations Associate
2 weeks ago
Hyderabad, India NxtWave Full timeJob Summary:The Technical Operations Associate will be responsible for supporting the technical aspects of business operations. This role involves preparing and managing forms in the technical infrastructure, ensuring smooth and efficient technical processes, and supporting various operational tasks. The ideal candidate will have a technical background,...
