NIIT | Technical Trainer

About the company:

NIIT is a leading Skills and Talent Development Corporation that is building a workforce pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

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Link to our website:

Position: Technical Trainer

Location: Remote (Need to work in US/EMEA/ANZ time zones)

Job overview:

We are seeking a candidate to provide ongoing training and operational support to our partner organizations during the onboarding, activation, implementation and growth of the program.

Key responsibilities:

• Work with the regional team to support the Implementation Manager (IM) and the local Corporate Social Responsibility Managers (CSRMs) to drive online learning platform program delivery and implementation plan execution to meet partner and country targets.
• Deliver ongoing training and operational support to our Program Partners during: onboarding, activation, implementation and growth of the online learning program. Partner operational support includes platform demos, learner engagement interventions, community activities and webinars to ensure their online learning platform program success.
• Share deep knowledge of the online learning portfolio and platform with the partners.
• Help the partner to identify appropriate key competencies, training and activities needed to activate and engage their learners and meet their program impact needs aligned with Implementation Plan.
• Work with the partners to build communities, identify volunteering opportunities and identify learner success stories.
• Support the partners and CSR Managers with online learning marketing and communications campaigns.
• Play an active role in the global team and community of other team members who regularly meet to support each other with questions, enablement and sharing best practice.

Candidate requirements:

• Good technical acumen, comfortable with technology.
• Experienced in teaching or training delivery (mainly online) and creating learning/skills development plans.
• Experienced in providing operational support and troubleshooting.
• Experience of delivering digital (online) learning platforms.
• Comfortable to leverage an expert network.
• A sound knowledge of new technology fields such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields.
• Familiar with the challenges of digital upskilling for employment, job markets and the regional job market demand.
• A general understanding of academic establishments, non-profit enterprises, NGOs and training providers, especially those focused on employment and upskilling.
• Global perspective, enjoys building trusted relationships and collaborating across teams.
• Can easily adapt to different environments and cultures.
• At least 5 years working experience

Skills and competencies needed:

• Strong presentation and online facilitation skills.
• Strong communication skills (verbal and written), confidence to present to senior figures and to deliver training for all.
• Customer / partner relationship skills.
• Some project delivery experience.
• Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team.
• Curiosity to learn and creativity to find better ways to deliver for our partners and learners.
• Adaptability to change and comfort with ambiguity.
• Growth minded.