Customer Support Specialist

1 week ago

nellore, India beBeeCustomerSupport Full time

**Job Description:**We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in ensuring that our customers receive exceptional service and support.In this dynamic and fast-paced environment, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information regarding products and services. You will also have the opportunity to work collaboratively with cross-functional teams to identify and implement process improvements.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively. A strong understanding of CRM tools and software is also essential for success in this role.**Key Responsibilities:**Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.**Required Skills & Qualifications:**High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).**What We Offer:**Competitive salary and benefits package.Opportunities for professional growth and development.

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