Customer Support Specialist

4 weeks ago

Nellore, India Heliverse Technologies Full time

About the role We’re looking for a smart, organized, and proactive individual to join our team as a Customer Support & Operations Coordinator. If you enjoy solving problems, communicating clearly, and keeping things running smoothly behind the scenes, this role is for you. You don’t need years of experience — just strong communication skills, good discipline in follow-ups, and the willingness to learn. If you’re comfortable with basic tech tools, that’s a big plus. What You’ll Do - Respond to customer queries on WhatsApp, email, calls, and support tickets with clarity and empathy. - Act as the bridge between customers and internal teams — making sure updates and tasks move forward smoothly. - Maintain trackers, reports, and documentation so nothing slips through the cracks. - Support daily operational activities, including scheduling, onboarding, and coordination. - Keep CRM and support tools organized and updated. - Assist in creating support materials like FAQs, SOPs, and knowledge base documents. - Share feedback and insights from customer interactions to help improve the product and experience. What We’re Looking For - Strong verbal and written communication. - Good organizational skills and a habit of following through. - Ability to multitask and prioritize effectively. - Basic to intermediate computer skills (Docs, Sheets, email tools, CRM basics). - Tech-friendly mindset and curiosity to learn new tools quickly. - A calm and solution-oriented approach when handling queries.

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