BMC Discovery and CMDB Consultant
2 months ago
Key Responsibilities:
You are mainly responsible for the-
BMC Discovery
- Design, implement, and manage BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services.
- Collaborate with cross-functional teams to understand and document business requirements, and translate them into effective BMC Discovery configurations.
- Perform data modelling and data normalization to ensure accurate and reliable discovery results.
- Develop and maintain TPL scripts for custom patterns and data collection.
- Configure and optimize BMC Discovery to collect and update information on a wide range of IT assets, such as cloud resources, virtual machines, and network devices.
- Troubleshoot and resolve BMC Discovery-related issues, and implement enhancements to improve discovery efficiency and accuracy.
- Maintain and update BMC Discovery policies, patterns, and credentials to adapt to changes in the IT environment.
- Work with the security team to ensure that BMC Discovery is compliant with security standards and protocols.
- Keep up to date with BMC Discovery best practices and industry trends to provide recommendations for process improvements.
BMC CMDB
- Experienced with enterprise environments Asset lifecycle.
- Experienced with custom classes management and data set configurations.
- Deep experience in the Atrium Integrator spoon and complex jobs creation, tuning and maintenance.
- Create & Monitor Normalization and Reconciliation Jobs to ensure accuracy of data coming from different sources
- Use Remedy Smart Reports creating reports for Business consumption from CMDB.
- Develop SQL queries and reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
- Ability to work in a fast-paced environment and able to deliver results in a timely manner
- Maintains CIs to ensure CMDB accuracy and completeness
- Implement BI reports, Dashboards based on the user requirements.
- Should be able to analyze the flashboard, Variables of Reporting.
- Having understanding of infra level design for visualization.
Education and Qualifications:
- Bachelor’s degree B.E./B Tech/ BCA
- BMC Discovery and CMDB certification is a plus.
Experience:
- 5-8 Years of experience with CMDB and Discovery is must, (BMC Helix Dashboard).
- Experience in ITSM administration, managing users, API integrations, and web service integration.
- Must have an experience with Postgres SQL and other database languages.
- Must be familiar with the reporting terms like Attributes, Filters, Joins and schema.
- Must have knowledge about the external data sources to import data into CMDB and manage based on precedence.
- Should have knowledge about different modules like CMDB/Asset, Incident, Work Order, Change and Problem.
- Must have experience with handing auto discovered and manually managed data
- Must have experience with managing CMDB data including duplicate and orphan CIs
- Must have experience with managing CMDB jobs likes reconciliation and normalization.
Desirables:
- Experience with service modeling.
- In-depth knowledge of IT infrastructure, networks, and system architecture.
- Experience with spoon and AI jobs
- Experience with duplicates and orphan CIs troubleshooting
Essential:
- Understanding of CDM model.
- Very good knowledge about Joins, multi-query and calculated fields.
- Experience with Helpdesk Systems/Ticketing tools.
- Ability to prioritize and multitask.
- Self-motivated, able to work independently, and takes initiative.
- Excellent communication and interpersonal skills to collaborate with various teams and stakeholders.
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