Senior Property Manager

1 month ago

udupi, India Zolo Full time

Job Description:


We are currently seeking an ACEM(Associate Customer Experience Manager) to join our team. The candidate will play a crucial role in ensuring the smooth functioning of our operations by maintaining compliance with performance metrics and processes, supporting stakeholder management activities (if applicable), and assisting in driving initiatives and projects to achieve organizational objectives. The ideal candidate will be detail-oriented, organized, and capable of

multitasking in a fast-paced environment.


Key Responsibilities:

​

Business and Ops Performance Metrics and Process Compliance: Monitor and

maintain compliance with business and operations performance metrics and

processes to ensure efficiency and quality standards are met.

Initiative Support and Project Execution: Assist in driving initiatives and projects

to improve operational efficiency, customer satisfaction, and overall business

performance. This may include gathering data, conducting research, and

providing support for project implementation.


Key Performance Indicators (KPIs):

​

Operations Hygiene and Process Compliance: Ensure 100% compliance with

operational hygiene and processes to uphold quality standards and regulatory

requirements.

Customer Satisfaction Score: Maintain a customer satisfaction score of 4 or

higher by providing excellent service and addressing customer needs and

concerns promptly.​

Community Engagement: Actively participate in community events to enhance

the organization's visibility and reputation within the community.

Hostel Audit Score: Ensure that hostel facilities achieve an audit score of over

90% by maintaining cleanliness, safety, and functionality standards.


Qualifications and Skills:

● Bachelor's degree in Business Administration, Operations Management, or a related field.

● Prior experience in operations coordination or a similar role is preferred.

● Strong analytical and problem-solving skills.

● Excellent communication and interpersonal skills.

● Ability to work independently and as part of a team.

● Proficiency in Microsoft Office suite and other relevant software applications.

● Attention to detail and ability to prioritize tasks effectively.

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