Digital Partnership Specialist
3 days ago
About the JobWe are a leading fintech firm with a decade long journey of innovation in digital payments.We have carved an opportunity to build a future roadmap for the world to follow, and we believe that our mission to create a leadership position in digital payment space will contribute immensely to nation's growth story.Founded in 2013, we specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.We drive 3% of global digital transaction volume for over 100+ clients and aim to increase our market share by 5X in next five years through innovation and industry first initiatives.The Relationship Manager will be stationed at the Bank's Zonal Office and will be responsible for maintaining effective coordination between branches, merchants, and the central support team.The role involves issue analysis, complaint resolution, periodic branch visits, and handling escalations to ensure smooth operations and customer satisfaction.Key Responsibilities:Act as the primary point of contact between the Bank's Zonal Office and branches for all operational and merchant-related activities.Visit branch offices periodically to assess on-ground issues and provide necessary support or guidance.Analyse operational or service-related issues, prepare detailed reports, and suggest corrective measures.Handle complaints received from branches, customers, or merchants—via email, phone calls, or in-person visits—and ensure timely resolution.Coordinate with internal technical and support teams to address and resolve escalations.Prepare and share daily/weekly status reports with the Zonal Office and central teams.Ensure adherence to service-level agreements (SLAs) and maintain customer satisfaction metrics.Requirements:Proficiency in English, Hindi, and the local regional language is mandatory.Strong analytical and problem-solving skills.Excellent written and verbal communication abilities.Good interpersonal and coordination skills to manage multiple stakeholders.Ability to handle pressure and manage escalations effectively.Proficiency in using MS Office tools (Word, Excel, PowerPoint, Outlook).Basic understanding of banking operations and merchant servicing preferred.Experience - 1–3 years of experience in banking operations, customer service, or relationship management roles preferred.Industry - IT/Software/BFSI/ Banking /Fintech.Work arrangement – As per the Bank's working days and office hours.Location – Bank Zonal Office.Benefits:A fun workplace which compels us to challenge ourselves and aim higher.A team that strongly believes in collaboration and celebrating success together.Benefits that resonate 'We Care'.Let us work together to make this opportunity a success
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