Senior Desktop Solution Engineer

1 week ago


ballari, India beBeeEngineering Full time

Job DescriptionProject Overview:Investigate and resolve systemic issues that impact the end-user experience, implement solutions to boost productivity. Collaborate with business partners to comprehend needs and pain points affecting efficiency.Key Responsibilities:Advanced Troubleshooting: Conduct root cause analysis to efficiently resolve desktop-related issues.DEX Expertise: Leverage in-depth understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop automation scripts to streamline desktop management tasks.Collaboration: Work closely with IT teams for seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing technical concerns and training on best practices.Required Skills & QualificationsMandatory Skills:Experience: 7-10 years in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc.). Proficient in OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Familiarity with operating system level logging.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Automation: Experience with scripting languages like PowerShell for automation.Communication: Strong verbal and written communication skills.BenefitsNice-to-Have Skills:Certification



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