GlobalLogic | Product Support Engineer

4 days ago

gurugram, India GlobalLogic Full time

GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges.


Designation: Senior Engineer (PHP - Product Support)

Experience: 3+ years

Work Location: Gurgaon

Required Skills: PHP Developer, Technical/ Product Support with excellent communication skills


What are we looking for

  • 3+ years of experience in PHP Web Development.
  • Proven experience in developing, testing, and maintaining web applications and features.
  • Hands-on experience in identifying, documenting defects, and deploying new product versions and updates.
  • Strong communication skills, both oral and written, in English.
  • Must be willing to work from the office and be flexible with a 24/7 shifts


What will you do

  • Provide clear, timely, and professional technical support to customers or internal teams.
  • Diagnose and resolve issues related to product functionality or performance.
  • Communicate with customers to understand and document their issues.
  • Provide troubleshooting advice and assist customers in understanding solutions.
  • Create and maintain documentation related to support processes, troubleshooting, and product changes.
  • Suggest product improvements based on feedback or technical observations.
  • Share insights or best practices with the team and ensure alignment with overall project goals.
  • Train or assist other team members in areas where expertise is needed.


We Offer

  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities

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