Product Support Engineer

4 days ago

Gurugram, India GlobalLogic Full time

GlobalLogic looking for a motivated and skilled Web Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including development, business operations, and customer support, to ensure a seamless user experience and resolve technical challenges.


Designation: Engineer

Experience: 2+ years

Work Location: Gurgaon

Required Skills: JavaScript, SQL, Technical/ Product Support with excellent communication skills


What are we looking for

  • 2+ years of experience in an enterprise software or cloud support environment.
  • Understanding of modern web technologies and relationships between them Linux, Apache, MySQL, PHP, DNS, CDN, and SSL.
  • Experience troubleshooting web applications and performance issues.
  • Familiarity with MySQL and database queries.
  • Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java, and Python.
  • Excellent (oral and written) communication skills in English is Must
  • Must be willing to work from office only and be flexible with a 24x7 shift schedule.


What will you do

  • Collaborate with Engineering teams to prioritize and escalate issues as needed.
  • Deliver business and technical solutions to help customers optimize their use of the product.
  • Demonstrate strong organizational skills and the ability to prioritize, manage, multitask, and execute cross-functional projects.
  • Lead the resolution of complex technical challenges by collaborating with stakeholders in development and business operations teams.
  • Assess and offer insights on emerging technologies, future releases, and upgrades.
  • Share best practices with team members to improve customer support quality and contribute articles to the knowledge base.
  • Convert business requirements into product specifications and work with product management to implement enhancements.
  • Provide performance tuning, optimization, and debugging support for customer code.
  • Conduct knowledge transfer sessions to minimize critical issues in the application.


We Offer

  • Interesting and challenging work in a large and dynamically developing company
  • Exciting projects involving newest technologies
  • Professional development opportunities
  • Excellent compensation and benefits package, performance bonus program
  • Modern and comfortable office facilities

  • Senior Product Manager

    4 weeks ago

    Gurugram, India Product Space Full time

    This is the requirement with one of the company in our connections. Minimum Product Experience Required 5 years.Location: GurgaonOverviewAs a Product Manager, you will be responsible for the development and management of our product(s) throughout their lifecycle. You will work closely with cross-functional teams including engineering, design and marketing to...

  • Senior Product Manager

    4 weeks ago

    Gurugram, India Product Space Full time

    This is the requirement with one of the company in our connections. Minimum Product Experience Required 5 years.Location: GurgaonOverviewAs a Product Manager, you will be responsible for the development and management of our product(s) throughout their lifecycle. You will work closely with cross-functional teams including engineering, design and marketing to...

  • Product Support Engineer

    3 days ago

    Gurugram, India GlobalLogic Full time

    GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive...

  • Product Support Engineer

    3 days ago

    Gurugram, India GlobalLogic Full time

    GlobalLogic looking for a motivated and skilled Web Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including...

  • Product Support Engineer

    3 days ago

    Gurugram, India GlobalLogic Full time

    GlobalLogic looking for a motivated and skilled Web Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including...

  • GlobalLogic | Product Support Engineer

    10 hours ago

    gurugram, India GlobalLogic Full time

    GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive...

  • GlobalLogic | Product Support Engineer

    4 days ago

    gurugram, India GlobalLogic Full time

    GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive...

  • GlobalLogic | Product Support Engineer

    4 days ago

    gurugram, India GlobalLogic Full time

    GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive...

  • GlobalLogic | Product Support Engineer

    2 days ago

    gurugram, India GlobalLogic Full time

    GlobalLogic looking for a motivated and skilled Web Developer who is interested in transitioning to a Product Support Role. In this dynamic position, you will leverage your web development expertise to provide support, troubleshoot issues, and contribute to the optimization of our products. You will collaborate with cross-functional teams, including...

  • Product Support Specialist

    1 month ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Product Support Specialist

    1 month ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed,...

  • Product Support Specialist

    1 month ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Production Engineer

    3 days ago

    Gurugram, India Winfra Full time

    Designation: Production Engineer (MS FabricationExperience – 2 years to 3 Years                                                                      Location: FaridabadSalary : 17k To...

  • Production Engineer

    4 days ago

    Gurugram, India Winfra Full time

    Designation: Production Engineer (MS FabricationExperience – 2 years to 3 Years                                                                      Location: FaridabadSalary : 17k To...

  • Production Support Specialist

    6 hours ago

    Gurugram, India Unolo Full time

    Company DescriptionUnolo is a rapidly growing organization focused on providing innovative solutions to empower companies and their field executives. With an impressive client roster including industry leaders such as Amul, Reliance, Intel, and NoBroker, we are dedicated to delivering cohesive and efficient work experiences. As a dynamic company, we value...

  • Software Support Engineer

    6 days ago

    Gurugram, India Intozi Full time

    Company Description Intozi provides a comprehensive Video Analytics Platform with expertise in computer vision, deep learning, machine learning, and IoT. The Intozi's AI suit enables the development and management of real-time applications across various industries such as Smart Cities, Manufacturing, Traffic, Retail, and Warehousing. Role Description This...

  • Software Support Engineer

    6 days ago

    Gurugram, India Intozi Full time

    Company DescriptionIntozi provides a comprehensive Video Analytics Platform with expertise in computer vision, deep learning, machine learning, and IoT. The Intozi's AI suit enables the development and management of real-time applications across various industries such as Smart Cities, Manufacturing, Traffic, Retail, and Warehousing.Role DescriptionThis is a...

  • Software Support Engineer

    6 days ago

    Gurugram, India Intozi Full time

    Company DescriptionIntozi provides a comprehensive Video Analytics Platform with expertise in computer vision, deep learning, machine learning, and IoT. The Intozi's AI suit enables the development and management of real-time applications across various industries such as Smart Cities, Manufacturing, Traffic, Retail, and Warehousing.Role DescriptionThis is a...

  • Leena AI

    1 month ago

    Gurgaon/Gurugram, India Leena AI Full time

    About Us : We are a leading SaaS company specialising in creating virtual assistants for enterprise organisations. Our solutions integrate with various client-side systems such as HRMS, IT directories (Active Directory), and more. We are looking for a Product Support Agent with a technical background to join our team and provide exceptional support to our ...

  • Product Support Specialist

    4 weeks ago

    Gurugram, India Karnival Full time

    Who are we? Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews,...