Program Operations Director

2 days ago

rajahmundry, India beBeeManager Full time

About This Role:We're seeking a seasoned Manager to oversee the operational readiness and delivery of our online learning programs. This position involves managing a team of coordinators, ensuring timely course setup and maintenance, and driving process excellence.Operational Management: Manage the entire course readiness lifecycle, guaranteeing on-time and accurate setup of courses and modules according to launch schedules.Ensure alignment to defined standards across all program launches.Review course configurations, such as announcements, sections, and resources, to maintain consistency and compliance with academic guidelines.Manage all course end activities, including closure reports, survey tracking, and completion analysis.Team Leadership: Lead and mentor a team of coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.Support skill development and knowledge sharing within the team to foster operational excellence.Cross-Functional Collaboration: Collaborate closely with program delivery, product, marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with global partner teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the primary point of contact for LMS-related challenges and coordinate timely resolutions.Process Improvement and Reporting: Identify and implement process enhancements to increase efficiency, scalability, and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams.Stakeholder Management: Act as the primary point of contact for internal and external stakeholders on LMS-related matters.Ensure adherence to academic and operational standards while meeting partner expectations.Support audits, documentation updates, and change management initiatives as required.Key Skills and Qualifications:5+ years of experience in LMS operations, e-learning coordination, or program delivery, including 1–2 years in a supervisory or lead capacity.Strong understanding of LMS platforms (preferably Canvas) and course management workflows.Effective project management skills – ability to plan, prioritize, and track deployment changes; knowledge of Airtable is an added advantage.Ability to negotiate timelines and support requirements effectively across multiple stakeholders.Proven ability to lead teams, manage timelines, and handle multiple priorities in a dynamic environment.Excellent communication and stakeholder management skills across global and cross-functional teams.Analytical mindset with hands-on experience in Excel, Power BI, or similar reporting tools.Process-driven with strong problem-solving skills and attention to detail.Willingness to work across shifts to support global operations when required.

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