Operation Excellence Specialist

2 weeks ago


Eluru, India beBeeService Full time

Service Delivery ManagerThis role focuses on delivering SOC services to our clients.Preparing and presenting client operational reports at monthly meetings.Client SLAs and reporting, including driving enhancements and process improvements.Ensuring L1 and L2 analysts meet SLA requirements and adhere to established procedures.Developing strong report writing skills.Onboarding new clients and facilitating their integration into our operations.Continuously improving operations and enhancing client engagement through ongoing evaluation and enhancement.Implementing CSIPs for client patch management to ensure seamless service delivery.Gaining a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshops.Managing risk and issues effectively.Identifying and resolving problems in a timely manner.Defining and managing scope to ensure alignment with client expectations.Leading change initiatives to drive operational improvements.Responding to and managing major incidents promptly and effectively.The ideal candidate will have experience with SOC, SIEM, and an understanding of cyber security. A minimum of 5 years of work experience in service management and ITIL Service Management accreditation is required.



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