Regional Collections Manager

15 hours ago

bangalore, India Peoplemint Consultants Full time

Job: Regional Collection Manager – Retail Assets (Pre-NPA & NPA)

Position Title: Regional Collection Manager

Business Vertical: Retail Assets (Auto Loan, CVCE, Personal Loan, Two-Wheeler Loan)

Key Responsibilities

Portfolio Management

  • Manage and control the Pre-NPA and NPA buckets of Auto Loan, CVCE, Personal Loan, and Two-Wheeler loans.
  • Monitor delinquency trends, take proactive measures to reduce roll-forwards, and improve recovery efficiency.
  • Achieve regional collection efficiency and resolution targets as per defined KPIs.

Team Management

  • Lead, guide, and mentor a team of 5 on-roll employees (Collection Managers/Officers).
  • Ensure the team is aligned with collection strategies, compliance practices, and performance benchmarks.
  • Provide regular training and performance reviews to drive productivity and accountability.

Agency & Vendor Management

  • Handle and monitor collection agencies and field executives appointed in the region.
  • Ensure agencies adhere to bank policies, code of conduct, and regulatory guidelines.
  • Evaluate agency performance through regular audits, reviews, and incentive structures.

Stakeholder Management

  • Work closely with business teams, risk management, and legal departments for effective portfolio resolution.
  • Liaise with regional leadership for resource planning, policy feedback, and escalations.

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