Business Analyst
1 day ago
Title: Business Analyst - Sales/CRMLocation: BangaloreWho we areAt Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.What you will doWe are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focusHow you will do it:· Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements· Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design· Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps· Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT.· Support business change manager during roll out to ensure adequate communication, training & support is provided· Provide enhancement support. Triage new requests & set appropriate delivery expectationsWhat we look forRequired:· Experience in feeling true ownership of the platform· Deep experience with Salesforce Sales Cloud including use of ProjectForce· Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts· Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work· Ability to facilitate communication between business & technical delivery teams· Ability to document process flows or diagrammatical convey both as-is and to-be solutions· Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement· Excellent Excel & PowerPoint skills· Ability to work independently & within a team environment (may supervise others)· Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills· Experience with system integrations & understand how to troubleshoot data discrepancies· Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirablePreferred:· Bachelor's degree in relevant field· Experience working in an Agile environment· Experience Salesforce sales cloud· In-depth knowledge of Lead-to-Cash processes· Experience in Salesforce CPQ desirable· Experience in sizeable multinational corporations· Minimum 5 years' experience· Product model delivery experience will be preferable
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