VNC Global | Team Lead
2 days ago
Role in Clients
- Ensure client work is completed per the agreed scope of work.
- Maintain detailed knowledge of each client in the portfolio and provide timely project status reports.
- Manage and review the project management system daily for task tracking and team time recording.
- Monitor and respond to client/team communications within defined timeframes.
- Coordinate with Team Lead Consultants (TLCs) to improve client satisfaction, achieve growth areas, and ensure team-client sync.
- Develop and maintain project-related documents, including onboarding training, with regular updates.
- Allocate resources, plan for backups during leaves, and handle delegation as needed.
- Schedule and attend client calls, keeping them informed about project status.
- Support TLCs in quality work delivery, client retention, and expanding the scope of work.
- Act as a backup for TLCs, Analysts, or Executives when necessary.
Role in Team
- Define and monitor OKRs for Analysts and Executives in consultation with TLCs, conducting weekly reviews.
- Foster a progressive, healthy team culture and resolve conflicts effectively.
- Evaluate work quality periodically and assist TLCs with performance improvement plans.
- Ensure employee retention and encourage participation in company activities.
- Provide feedback during confirmations, OKRs, and PIP development.
Role in Person
- Exemplify professionalism, punctuality, and leadership.
- Continuously enhance skills in accounting software (e.g., Xero, QuickBooks, Microsoft Dynamics 365 Business Central).
- Stay updated on industry knowledge and client-specific insights to build rapport.
- Participate actively in company events like CSR, newsletters, and team activities.
- Follow company policies and maintain a professional appearance.
Required Skills and Qualifications
- Education: Inter-CA/CMA/ACCA, MBA (Finance), M.Com., or equivalent.
- Experience: Minimum 3 years of relevant experience, including foreign accounting software.
- Skills:
- Strong organization, accuracy, and attention to detail.
- Team management, project management, and leadership abilities.
- Logical reasoning, analytical acumen, and decision-making skills.
- Proficiency in global accounting software such as Xero, QuickBooks, and Microsoft Dynamics 365.
- Knowledge of processes, procedures, and growth-oriented adaptability.
- Open and honest communication, time management, and scheduling expertise.
Preferred Experience
- Exposure to international accounting standards and multi-country operations.
- Let me know if you’d like further refinements
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