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Desktop Support Engineer

2 months ago

bangalore, India Soffit Infrastructure Services (P) Ltd Full time

Job Description:


We are seeking a dynamic and experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in end-user device management, demonstrating proficiency in addressing hardware, operating system, and software issues for computer systems.


Responsibilities:


End User Device Management:

- Resolve hardware, operating system, and software issues for computer systems.

- Provide support for office applications, basic business tools, and authentication via Active Directory.

- Understand Windows Server OS 2016, 2019, and 2022.

- Manage network configurations (LAN, Internet, VPN, IP/Soft Phones).

- Configure client-side security settings (Firewall, Antivirus, DLP, VPN).

- Support configurations for peripherals (printers, scanners).

- Perform scheduled proactive activities and patching support.

- Configure and support client-side backup solutions.

- Provide OS support for Windows (especially Windows 10 & 11), Linux, and MAC OS.

- Coordinate with different OEM/vendors for configuration, management, and maintenance.

- Support application infrastructure on the client side (Email, Office).

- Maintain a definitive library for OS, applications, product guides, device firmware, etc.

- Update and maintain configuration documents.

- Manage assets, software licenses, and subscriptions.

- Maintain SLAs and ensure timely escalations.

- Report all incident/service/change requests in the helpdesk tool.

- Provide after-hours support for emergencies and occasional weekend maintenance.


Co-ordination with Remote Team:

- Administer physical & virtual servers and perform scheduled activities.

- Manage storage and backup operations.

- Handle firewall, IPsec, and SSL VPN management.

- Oversee switching and wireless infrastructure.


Skills:

• Excellent troubleshooting skills

• Proven experience as a computer technician or similar role

• Exceptional organizing and time management skills

• Very good communication abilities

• Windows 10 & 11 operating system management skills

• Linux OS management skill

• MAC OS management skill

• LAN – Wired & Wireless network management.

• Reporting

• Basic understanding about IP Phone (VOIP)