Lead Technical Support Engineer

1 day ago

bangalore district, India Bhash Software Labs Full time

Job Title: Technical Support Lead Engineer (2–4 Years) – BhashSMS Location: Bangalore Salary: ₹25,000 – ₹45,000 per month (₹30,000 target) Experience: 2–4 years Job Type: Full-time (Work From Office)   About BhashSMS BhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24/6 support, and a strong focus on customer success. We are expanding our tech support team and looking for smart, energetic, customer-focused professionals. Key Responsibilities Troubleshoot and resolve basic software-related issues. Handle customer queries via calls, emails, and support tickets with high professionalism. Escalate complex problems to senior technical team members. Run simple SQL queries and assist in creating custom reports. Document issues and resolutions accurately in the system. Continuously learn company tools, APIs, and platforms. Follow defined workflows, SLAs, and support processes. Maintain excellent customer service and communication etiquette. Required Qualifications 2–4 years of experience in Technical Support / Customer Support / IT Helpdesk. Basic understanding of operating systems and software applications. Good knowledge of SQL or relational databases (Oracle/MySQL/PostgreSQL). Exposure to PHP is a plus (not mandatory). Strong analytical, communication, and problem-solving skills. Ability to handle customer calls confidently and patiently. Quick learner with a positive attitude. Why Join Us Opportunity to grow in one of India’s leading enterprise communication companies. Work with a young, fast-moving tech environment. Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms. No night shifts — healthy work-life balance. High learning and growth potential for fast performers Please share your resume at juveria@bhashsms.com

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