Cyber Operations Manager

4 days ago

belgaum, India beBeeCyber Full time

Our organization seeks a highly skilled professional to manage key service delivery relationships.This role focuses on delivering SOC services for customers, requiring experience with SOC, SIEM, and understanding of cybersecurity.Key Responsibilities:Preparing and presenting client operational reporting at monthly meetings,Client SLAs and Reporting (including driving enhancements),Ensure L1 and L2 analysts are meeting SLA and following procedures,Great report writing skills,Onboarding of new clients,Continuously improve operations and client engagement,Continual Service Improvement Plans (CSIP) for client patch,Develop a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshops,Risk and Issue Management,Problem Management,Scope Management,Change Management,Major incident managementRequirements:A minimum of 5 years work experience in Service Management is essential.Experience in Delivering Cyber of SOC (Security Operation Centre) service is very important.The successful candidate will have experience working in an MSP environment.ITIL Service Management accreditation is required.Proven experience with Incident response is necessary.Strong working knowledge of ITSM service delivery concepts is desired.Demonstrated ability to position and present at a C-suite level is necessary.Demonstrated ability to lead and collaborate with a multi-disciplined team is desired.Demonstrated skills in time management are essential.Strategic thinking with a get-up-and-go attitude is necessary.A willingness to work and adapt to a fast-growing & changing environment is desired.Self-sufficiency and a high degree of autonomy are essential.Ability to work within a team and achieve results through others is necessary.Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers is desired.Lead incidents to resolution is essential.Desirable:Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security is desirable.Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.) are preferred.

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