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Manager Operations

2 months ago

chennai, India AGS Health Full time

RESPONSIBILITIES

Team Management

Managing a large Operations team spread over different locations with multiple clients in portfolio.
Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
Drive/Create an inclusive, transparent, and collaborative culture in the teams.
Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
Manage and create a structure aligned to create best in class client experience and create long term value for AGS.
Business Delivery

Design and execute delivery systems to create Best in Class Client Experience
Meet/Exceed Client SLAs consistently.
Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
Improve the operational systems, processes and policies in support of the client’s SLAs.
Lead and create short and long-term strategy to deliver business outcomes.
P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
Comply with the client and organization’s internal policies and procedures.

COMPETENCIES, SKILLS, AND OTHER REQUISITES

Service Delivery Leadership
Strategic Thought leadership to grow business.
External and Internal Stakeholder Management
Problem Solving and Analytical Skills
Unflinching integrity and personal work ethics
Self-starter who strives for self and team excellence
Attention to detail and concern for accuracy.
Excellent time management skills and multi-tasking ability
Excellent written and spoken English.

PROFESSIONAL BACKGROUND

Minimum 15 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.