IT Operations Manager
4 weeks ago
Job Role Summary:
We are seeking a highly skilled IT Operations Manager to join our team at BDart Technologies Private Limited. As an IT Operations Manager, you will be responsible for designing and implementing infrastructure SLI/SLO, creating operational flow designs, and supporting teams in implementing ITSM processes.
Key Responsibilities:
- Define and implement infrastructure SLI/SLO
- Create operational flow designs including incident management, problem management, release management, change management, and event management
- Collaborate with internal and customer stakeholders for readiness of service operations for production environment
- Perform operation evaluations using defined SLI/SLO
Requirements:
- Good hands-on experience in SLA, SLI, SLO at infrastructures and service operations
- Good knowledge in ITIL framework of service delivery
- Good hands-on experience in incident management, problem management, release management, change management, and event management
- Good understanding of AWS Cloud infrastructure and monitoring metrics
- Good leadership and technical skills
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