Senior Service Desk Analyst

3 days ago

madhya pradesh, India The HIRD Full time

Job Description: Escalation Help Desk Expert (Domestic Voice Process)Location: IndoreWork Mode: Work From OfficeHiring Type: Fresh / Bulk HiringInterview Mode: VirtualJoining: Immediate Joiners PreferredAbout the RoleWe are looking for experienced and customer-focused Escalation Help Desk Experts to join our Domestic Voice Process team. The ideal candidate must have strong communication skills and the ability to handle customer queries professionally while ensuring high-quality service delivery.Key ResponsibilitiesHandle customer escalations via voice support.Provide resolution-oriented assistance with professionalism and accuracy.Maintain customer satisfaction by addressing issues promptly.Coordinate with internal teams for escalated concerns.Ensure adherence to process guidelines and quality standards.Eligibility CriteriaEducation: Undergraduate / Graduate (any stream)Experience: Minimum 1 year of documented BPO experience in Customer Support (mandatory)Communication: Excellent English communication skills requiredAvailability:Comfortable with rotational shifts and rotational weekly offs6 days working during training, then 5 days working post trainingMust be able to join immediatelyInterested candidates can contact:9303800849

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