Incident Resolution Expert

1 week ago

kollam, India beBeeRootCauseAnalysis Full time

Incident Resolution Expert The Incident Resolution Expert plays a pivotal role in IT service management by efficiently handling and resolving IT problems and incidents to minimize their impact on the organization. This position involves identifying root causes of issues, implementing preventive measures, and driving a continuous improvement process within the IT service environment. Main Responsibilities: Identify major incidents based on predefined criteria. Serve as the central point of contact for all major incidents. Coordinate and lead cross-functional incident response teams to address incidents promptly. Communicate effectively with all relevant stakeholders, including senior management, technical teams, and end-users. Provide timely and accurate updates on the incident's status and resolution progress. Key Competencies: Problem-solving and root cause analysis. Team collaboration and leadership. Communication and presentation skills. Analytical thinking and attention to detail. Project management and process improvement.

  • Exceptional Incident Manager

    1 week ago

    kollam, India beBeeCUSTOMERFIRST Full time

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    kollam, India beBeeTechnical Full time

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    kollam, India beBeeExpert Full time

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  • Freshservice Platform Expert

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    kollam, India beBeePlatform Full time

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    kollam, India beBeeIntegration Full time

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    kollam, India beBeeSupport Full time

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    kollam, India beBeeExpertise Full time

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    20 hours ago

    kollam, India beBeeSecurity Full time

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    kollam, India Innova ESI Full time

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    kollam, India beBeeNetworkEngineer Full time

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