Lead Business Analyst

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Lead Business Analyst

Position Summary:

The Lead Business Analyst is responsible for the collection, evaluation, understanding, and communication of business requirements involved in the development of new or the modification and ongoing support of existing enterprise business applications. This person will provide guidance and direction to other business analysts, other teams, and may manage projects of significant scope and complexity. This position is the third of four levels within the Business Analysis job family.

Job Responsibilities:

• Participates in system requirements definition, testing, training, implementation, and support of enterprise wide business applications.
• Solicits business requirements through interviews, workshops, and/or existing system documentation or procedures. Uses industry standard analysis techniques to uncover business requirements, such as data flow modeling, use-case analysis, and workflow analysis.
• Documents the results of analysis activities using the appropriate templates and tools and be a key contributor in the definition of what the appropriate templates and tools are.
• Makes recommendations and influence outcome regarding necessary changes on deliverables expected from other groups.
• Initiates and leads work with other development groups to ensure an integrated business solution.
• Assumes the responsibility of project manager for projects where the scope is at a significant level of complexity. These projects could be new initiatives or modifications to an existing application.
• Demonstrates a clear understanding of FM’s business and business processes.
• Coordinates the efforts of other Business Analysts within assigned projects.

Skill and Experience:

• 5 to 7 years of experience required to perform essential job functions.
• Additional Experience Qualifier (optional): 6+ years of general business analysis experience, with 2+ years experience in project management.

TECHNICAL KNOWLEDGE:

• Expert knowledge of techniques and tools utilized in functional design, data analysis, and data flow diagramming.
• Knowledge of FM's current/planned technological environment and the appropriate technologies, tools, and techniques used to solve business problems.

TECHNICAL SKILLS:

• Experience gathering requirements, functional design, and working with business processes.
• Proven ability to work in technical environments that use tools involved in data flow diagramming, data analysis, issue tracking, and documentation and presentation.
• Proven experience with managing projects of significant scope and complexity with project teams consisting of 5+ individuals.

SOFT SKILLS:

• Proven ability to multi-task and establish priorities.
• Excellent interpersonal, oral/written communication and organizational skills.
• Proven ability to provide direction to others and influence decisions made.

Must Have Skills:

• Communication & Collaboration: Strong interpersonal skills with the ability to work across all levels of team members.
• Business Analysis: Proficient in modeling business processes, analyzing data, and documenting requirements.
• Agile Methodology: Skilled in managing requirements through agile practices, including documentation and lifecycle tracking.
• Problem-Solving & Adaptability: Demonstrated experimental mindset and willingness to learn and innovate.
• Tool & System Proficiency: Intermediate skills in Excel and PowerPoint, with familiarity in Content Systems and Business Process Management.

Education and Certifications:

• Bachelor degree required. MBA preferred.

Work location: Bengaluru