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Service Expert

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OverviewWe are seeking a highly skilled Technical Service Engineer to join our team. As a key member of our service delivery organization, you will be responsible for providing expert technical support and services to our customers across regions.Your primary focus will be on ensuring prompt resolution of customer inquiries and warranty requests. You will work closely with external service providers to resolve issues and collaborate with our headquarters to ensure seamless issue resolution.You will also design and conduct regional training sessions, seminars, and webinars to enhance the knowledge and skills of our employees and partners. Additionally, you will gather product intelligence, competitor analysis, and market insights to inform business decisions.Responsibilities:Technical service support across regionsSell-through and post-sales activities in assigned areasProviding expert advice on product installation, system operation, and customer queriesEnsuring prompt resolution of customer inquiries and warranty requestsCollaborating with external service providers for issue resolutionDesigning and conducting regional training sessions, seminars, and webinarsLiaising with HQ for customer issue resolutionGathering product intelligence, competitor analysis, and market insightsLeading or participating in projects and process improvement initiativesOffering sales and marketing support as neededRequirements:Bachelor's degree or above in Electronics and Electrical Engineering or related fieldsA minimum of 5 years' experience in the solar industry, with a proven track record of successExcellent communication skills, with fluent English and native language proficiencyAbout Us:We are a pioneering high-tech enterprise founded in 2012, specializing in R&D, manufacturing, sales, and marketing. Our portfolio includes microinverters and green power storage solutions, distributed across over 140 regions worldwide.