Customer Experience Specialist

1 week ago

vijayawada, India beBeeCustomerSupport Full time

At Cookd, we're reimagining how India cooks. Our mission is to make cooking easy, quick, and delicious for every kitchen. To achieve this, we're expanding our team with a customer support executive who will play a crucial role in delivering exceptional customer experiences.We're looking for an experienced professional with 3-5 years of customer handling experience. This individual should possess excellent verbal and written English communication skills, strong customer-handling and problem-solving abilities, and be familiar with CRM systems, e-commerce platforms, and courier partner dashboards.The ideal candidate will have a positive attitude, empathy, and a customer-first approach. They should be able to multitask and manage time-sensitive responsibilities, such as customer response, COD allocations, and pending orders.We offer a dynamic work environment where you can grow and learn rapidly. As a member of our team, you'll have the opportunity to:Ensure all customers receive the best possible experienceMaintain timely product delivery and customer query resolutionsCoordinate with cross-functional teams to deliver exceptional customer serviceDevelop and implement strategies to improve customer satisfactionManage and resolve customer complaints efficientlyIf you're passionate about delivering exceptional customer experiences and are eager to grow in your career, we encourage you to apply for this exciting opportunity.

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