People Coordinator

At Red Hat, we're passionate about delivering exceptional associate experiences. The People Coordinator plays a key role in supporting global HR functions and shared service delivery across regions and business areas. As part of the AI and Automation ecosystem, you'll help associates navigate HR processes using AI tools designed to simplify work, minimize risk, and enhance productivity.You'll apply sound judgment and work with minimal supervision to provide timely, accurate, and human-centered HR support. From onboarding to benefits and beyond, you'll help make sure every interaction with the People team which reflects Red Hat's culture of openness, accountability, and care.What will you do:Provide end-to-end HR support to associates, addressing inquiries related to various employment lifecycle topics.Participate in a range of HR support activities, including managing high-volume, varied tickets.Conduct research using Knowledge Base Articles (KBAs) and relevant policies to ensure accurate and consistent information is shared.Troubleshoot and resolve HR-related issues, escalating to specialists as required.Process and administer HR employee forms and documents, including new-hire, change-of-status, benefits, and terminations.Identify knowledge gaps and enhance both associate-facing and internal knowledge base content.Provide coordination and administrative support for HR projects and process improvement initiatives.Collaborate with vendors on operational matters, log issues, and deliver first-level support using vendor-provided information. What will you bring:Bachelor's degree or equivalent work experience in Human Resources, Business Administration, or a related field.2–4 years of HR operations or shared services experience, preferably in a global or technology-driven organization.Strong analytical, troubleshooting, and problem-solving skills with attention to detail.Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.Excellent written and verbal communication skills; customer-service orientation is essential.Familiarity with HR systems, case management tools, or ticketing platforms.Experience or strong interest in working with AI, automation tools, or digital HR platforms will be an advantage. About Red HatRed Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Inclusion at Red HatRed Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application- General inquiries, such as those regarding the status of a job application, will not receive a reply.