Operations Excellence Leader

6 days ago

Aurangābad, India beBeeDelivery Full time

Service Delivery ManagerThis role is focused on delivering SOC service for customers. We are seeking a Service Delivery Manager to own the key relationship, deliver excellence in service assurance, liaise with internal technical staff on behalf of the client, provide generalist Cyber consultancy and assist with uncovering growth opportunities with the client through new or product upgrades.The ideal candidate will have a good balance between customer service, technical knowledge and experience dealing with C-level executives. They will be responsible for preparing and presenting client operational reporting at monthly meetings, client SLAs and Reporting (including driving enhancements), ensuring L1 and L2 analysts are meeting SLA and following procedures, great report writing skills, onboarding of new Clients and continually improving operations and client engagement.Client Patch ManagementContinual Service Improvement Plans (CSIP)Skills and Experience:Minimum of 5 years work experience in Service Management Experience in Deliver Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery concepts Demonstrated ability to position and present at a C-suite level Demonstrated ability to lead and collaborate with a multi-disciplined teamStrategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.DesirableCommercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security).Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)

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