Service Desk Agent
2 days ago
Job Opening: Service Desk Agent
Location: Pune | Experience: 0–2 Years
Company: Mphasis
"We are seeking candidates who can join immediately. Applicants must hold a graduate degree in any discipline."
Job Summary
Are you a strong communicator with a knack for IT support? Mphasis is hiring a Service Desk Agent to be the first point of contact for technical assistance. This role is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.
Key Highlights
- Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
- IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
Key Responsibilities
- Provide first-line technical support to end-users in a courteous and professional manner.
- Log all user service tickets in ITSM systems with complete and accurate information.
- Troubleshoot and resolve IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
- Own and drive user issues to resolution.
Required Skills
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized digital experiences. We help clients "shrink the core" through digital transformation, enabling agility and innovation.
Meenakshi Verma
Human Resource Specialist
Email: meenakshi.verma@mphasis.com
Contact # 9596024539
Work location:Tower IV, Upper Ground Floor-Level 1 and 3, Cybercity, Magarpattacity, Hadapsar, Pune, Maharashtra 411013
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