Support Operations Specialist

7 days ago

vellore, India beBeeRepresentative Full time

Customer Service Representative Job DescriptionWe are seeking an experienced Customer Service Representative to join our team. As a key member of our support group, you will be responsible for providing top-notch customer service to our clients.Key Responsibilities:Respond to client queries regarding product usage, features, and best practices.Troubleshoot technical issues faced by clients with AI agent performance and platform functionality.Configure and fine-tune AI agents when they're not responding correctly or when clients escalate.Guide clients through setup, onboarding, and ongoing platform optimization.Document common issues and contribute to knowledge bases.Collaborate with the product and engineering teams to flag bugs and suggest improvements.Requirements and Qualifications:Requirements:1-3 years of experience in customer service or client support, preferably in a SaaS environment.Strong written and verbal communication skills in English and Hindi.Ability to understand technical products and explain them simply to clients.Problem-solving mindset with attention to detail.Comfortable working across multiple tools and communication channels.Experience with D2C brands customer service is a plus.Familiarity with CRM tools, ticketing systems, or helpdesk platforms preferred.Benefits:Why Join Our Team?Be part of a fast-growing startup at the intersection of AI and customer experience.Opportunity to grow as the company scales.Collaborative culture with no hierarchy.

  • Revenue Operations Specialist

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    vellore, India beBeeOperations Full time

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    vellore, India beBeeSupport Full time

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    7 days ago

    vellore, India beBeeHelpDesk Full time

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    vellore, India beBeeDesktop Full time

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  • Automotive Parts Support Specialist

    7 days ago

    vellore, India beBeeAutomotive Full time

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    5 days ago

    Vellore, India SM Record Full time

    Company DescriptionSM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to...

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    vellore, India beBeeInfrastructure Full time

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    vellore, India beBeeSolar Full time

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    vellore, India beBeeCustomerService Full time

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