Logistics Last Mile Operations

5 days ago

mumbai, India Otipy Internet Pvt. Ltd. Full time

Job Summary:

Candidate Logistics Last Mile Operations is responsible for overseeing the last mile delivery processes for our e-commerce platform. This role focuses on optimizing delivery routes, managing relationships with third-party logistics providers, ensuring timely and cost-effective delivery to customers, and enhancing overall customer satisfaction. The ideal candidate will have a strong background in logistics, excellent problem-solving skills, and experience in managing large-scale e-commerce delivery operations.



Key Responsibilities:

 Last Mile Delivery Management:

Oversee and manage all aspects of last mile delivery operations, ensuring efficient, timely, and cost-effective delivery services.

Develop and implement strategies to optimize delivery routes, reduce delivery times, and minimize costs.


Monitor delivery performance metrics and implement improvements to enhance service levels.

Vendor Management:

Manage relationships with third-party logistics providers, including contract negotiations, performance monitoring, and issue resolution.

Evaluate and select logistics partners to ensure high-quality service at competitive rates.

Customer Experience:

Ensure high levels of customer satisfaction by maintaining delivery accuracy and reliability.

Collaborate with customer service teams to resolve delivery issues and improve the overall delivery experience.

Process Improvement:

Identify inefficiencies in the last mile delivery process and develop solutions to streamline operations.

Implement best practices in logistics and supply chain management to enhance operational efficiency.

Experience:

Minimum of 3 years of experience in logistics, supply chain management, or last mile delivery operations, preferably in the e-commerce sector.

Proven experience in managing third-party logistics providers and optimizing delivery processes.

 Skills:

Excellent problem-solving and analytical abilities.

Proficient in logistics management software and route optimization tools.

Ability to work under pressure and manage multiple tasks simultaneously.

Strong communication and negotiation skills.


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