Technical Client Partner
1 week ago
Customer Success EngineerIn this role, you will be the technical liaison for our clients – a trusted advisor for their IT leadership – as the primary engineer on the project, working with multifunctional teams both internally and externally. You are a customer-facing data expert who genuinely loves solving complex problems and can handle client expectations while working on intricate technical issues under pressure.You're comfortable collaborating across diverse teams and are not afraid to dive into data and code to deliver results. You thrive in high-stakes environments and understand what it means to be a trusted technical partner to some of the world's largest enterprises.Key Responsibilities:Work hands-on with our platform and supporting components to implement data pipelines and integrationsCollaborate with architects, consultants, managers and engineers, to deliver on complex client use casesAct as the primary technical contact and trusted advisor for clients along with the architectCoach and mentor junior Engineers on the teamDesign and configure workflows based on client business needs using SQL, Python, and cloud infrastructureBuild data models that support personalization, lookalike modeling, and omnichannel activationSet up ETL pipelines across disparate sources and create unified client viewsConfigure product features and external data connections (APIs, S3, etc.)Produce detailed technical documentationProactively identify and resolve blockers to ensure project timelines are metServe as a source of feedback for our product team, full stack and backend engineering teamsRequired Skills and Qualifications:Bachelor's degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar6+ years of experience in a customer-facing solution implementation that involves managing and manipulating large datasets, such as ETL, Data Warehousing, AnalyticsProficiency in SQL, troubleshooting large-scale relational datasets, scripting (e.g., Python, Ruby, Shell), and working with cloud-based systems (AWS preferred)Strong understanding of RESTful APIs, including usage through Postman or cURLExperience setting up ETL processes and integrating disparate data sourcesWorking knowledge of data modeling and client data infrastructure (CDP, CRM, DMP, etc.) and experience in data explorationExperience with APIs and basic familiarity with cloud data warehouses (e.g., Snowflake, Redshift), and deployment best practicesStrong mindset of independent ownership of a deliverable end to end. Ability raise risks, prioritize, estimate time and effort, advise non-technical stakeholders on dependencies is criticalStrong customer-facing verbal and written communication skills in EnglishAbility to explain complex technical problems to both technical experts and non-technical stakeholdersProficiency in typical SDLC methodologies; hands-on experience in Agile development and proficiency in tools like Asana, Jira, Smartsheet, etc.Client-first and data-obsessed mindsetPassion for learning and preferably hands-on experience with agentic AI solutions, including prompt engineering and context designBenefits:Fully remote work optionOngoing training and professional development opportunitiesOpportunities for career advancement and growthWhy Join Our Team:Be part of a dynamic and growing organizationCollaborate with a talented and experienced teamContribute to innovative projects and initiatives
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India WMS - SAP Gold Partner Full timeAbout WMS (www.wmsspl.com) WMS Middle East is a trusted SAP GOLD PARTNER based in the UAE, delivering tailored ERP solutions to businesses across the region. As an official SAP partner, we specialize in helping clients drive digital transformation and improve operational efficiency. Our team thrives in a collaborative, growth-focused environment where...
