Retention Officer

2 days ago

bangalore, India The Association of People with Disability Full time

The Retention Officer will be responsible for ensuringsustained employment of Persons with Disabilities (PwDs) placed through APD'slivelihood programs. The role involves making regular follow -up calls to placedcandidates, documenting their employment status with evidence, and escalatingdiscrepancies or challenges reported by beneficiaries or employers.The Retention Officer will also support the placement cellin maintaining accurate data, ensuring at least 150–200 calls are made anddocumented monthly, and contributing to other placement -related activities asrequired. Key Responsibilities:· Make regular follow -up calls to placedcandidates to verify their continued employment for at least three monthspost -placement.· Document employment status, feedback, andevidence from candidates and employers.· Escalate discrepancies, dropouts, or concerns tothe Coordinator – Placements / Placement Manager.· Maintain detailed records and ensure timelyupdates to the placement database.· Generate monthly reports on retention rates,issues identified, and resolutions.· Support placed candidates with guidance orreferral to the placement team when challenges arise.· Coordinate with employers to validate employmentcontinuity and address issues affecting retention.· Ensure 150–200 follow -up calls are made anddocumented accurately each month.· Assist the placement cell in other activitiessuch as job drives, employer interactions, or data management as required.· Monitor placement outcomes and ensure thatpositions offered are appropriate, inclusive, and provide fair compensation.· Maintain strong post -placement follow -up withboth candidates and employers to support retention and resolve challenges.· Document placement activities, maintain accuratedatabases, and prepare regular reports for review. Share insights on employer needs, industrytrends, and opportunities to strengthen program design.RequirementsRequired Qualifications:· Bachelor's Degree (BA/BSW/HR/related field).· 1–3 years of experience in customer service,tele -calling, HR operations, or community development.· Fluency in local language(s) and workingproficiency in English.· Basic computer skills, including MS Office,Excel, and database management. ·Preferred Qualifications:· Experience working with Persons withDisabilities or marginalized groups.· Exposure to HR, employee engagement, orretention -focused programs.· Prior experience in NGOs, CSR projects, orplacement -related roles. ·Skills and Competencies:· Strong communication and active listeningskills.· Patience, empathy, and ability to build trustover calls.· Attention to detail and accuracy indocumentation.· Good organizational and time management skills.· Ability to escalate issues appropriately andfollow up on resolutions. Commitment to inclusion and long -termempowerment of PwDs

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