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Assistant General Manager

2 months ago

shimla, India The Hosteller Full time
Job Brief:
The Assistant General Manager (AGM) shall play a vital role in ensuring the seamless operation of the property. This role, built on trust and communication, involves overseeing all the departments including but not limited to actively monitoring operations for the property, providing support and feedback ensuring quality service and guest satisfaction, motivating the team & conducting the business efficiently. A diverse skill set in management, food and beverage, marketing and accounting is crucial for success in this position.
Key Responsibilities:
Oversee daily operations of the front desk, including check-ins/outs, guest registrations and staff scheduling to ensure efficient service delivery
Supervise F&B services and ancillary offerings ensuring compliance with company SOPs and high service quality
Deliver exceptional customer experiences by addressing guest grievances and ensuring service standards meet or exceed expectations
Collaborate with the General Manager (GM) to oversee financial aspects of operations, ensuring adherence to budgeting guidelines
Liaise with head office teams (Finance, Reservations, Customer Experience) to streamline workflows and enhance operational efficiency
Implement upselling strategies to promote various products and services offered by the hotel
Regularly engage with teams (excluding GM) to boost productivity and morale ensuring staff are well-groomed and maintain professional conduct
Maintain a high standard across all guest experience touchpoints focusing on the five senses (vision, hearing, touch, smell and taste)
Qualifications:
Hospitality graduate or diploma
3-5 years of operational knowledge in hotel management or front desk
Outstanding communication, interpersonal, leadership and time-management skills
Willingness to work pan India (flexible)