Tata Consultancy Services | Data Network Engineer | chennai
2 months ago
Greetings from TCS
Job Title: Data Network Cisco
Location: Chennai
Experience Range: 4 - 8 Years
Minimum Qualification:
15 years of full-time education
Job Description
TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.
What we are looking for
Required Technical Skill Set:
Fortinet SDWAN Cisco routing and switching and Wireless
Must Have:
- Good knowledge in Fortinet SDWAN, routing and swithcing.
- Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
- Remote access solution implementation and support such as IPSEC VPN.
- Understanding of DNS/DHCP.
- Ability to work with vendor support to resolve client issues.
- Experience with Command Line Interfaces to manage computer equipment.
- Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
- Maintain accurate time and records in all service tickets as performed.
- Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
- Communicate with customers as needed regarding ticket progress, changes or agreed outages.
- Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA.
- Work with all team members to implement and improve Company best practices.
- Perform fast turnaround of customer requests.
- Perform network administrative duties on-site weekly.
- Communicate effectively with the customer regarding issues and potential problems.
- Report to management potential problems with customer’s computers, configurations and/or environment.
Good to Have:
- Inflowbox, SD WAN, F5 load balancer
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