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2 weeks ago

junagadh, India beBeeCustomerSupport Full time

Nepali Customer Support SpecialistWe are seeking a skilled support specialist proficient in Nepali and English to deliver high-quality assistance to our customers.This role involves resolving customer inquiries, providing product information, and ensuring customer satisfaction through effective communication.Key Responsibilities:Respond to customer queries via calls, chats, and emails promptlyAnalyze customer needs and offer accurate solutions in a timely mannerDocument interactions in CRM tools and follow established proceduresCollaborate with internal teams to resolve complex issues efficientlyMaintain service quality, response time, and customer satisfaction metrics effectivelyQualifications:Exceptional command of Nepali and English language skillsStrong communication, active listening, and problem-solving abilitiesAbility to work remotely with minimal supervision and maintain productivityBasic computer literacy and familiarity with CRM softwarePrior customer support experience is an asset but not requiredBenefits:Flexible working hours and remote work optionsOngoing training and development opportunitiesA collaborative and dynamic work environment

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