Operations Excellence Manager

2 days ago

kollam, India beBeeExcellence Full time

Operations Excellence ManagerA highly skilled and experienced Operations Excellence Manager oversees and guides a team of technical professionals in a dynamic production environment.Lead and mentor a team of 10+ technical operations engineers, ensuring seamless process execution and high-quality service delivery.Develop and implement effective strategies to enhance operational efficiency, minimize downtime, and improve overall performance.Manage and resolve complex technical issues, collaborating with cross-functional teams to drive timely resolution and customer satisfaction.Key Responsibilities:Craft and execute comprehensive incident management plans, leveraging industry-standard tools and expertise to ensure prompt response and resolution.Collaborate with stakeholders to identify areas for improvement, driving process enhancements and innovation through data-driven decision making.Monitor systems and workflows, proactively identifying opportunities to optimize performance, reduce costs, and increase productivity.Coordinate with internal teams to develop and deploy strategic solutions, resulting in improved efficiency, reduced risk, and enhanced customer experience.Analyze and address production deployments, patching, and release management processes to minimize disruptions and ensure smooth operations.Required Skills and Qualifications:Proven track record of leading high-performing teams and driving business growth through operational excellence.Expertise in technical operations, with a strong understanding of IT infrastructure, software development, and quality assurance principles.Demonstrated ability to analyze complex problems, develop creative solutions, and collaborate effectively with cross-functional teams.Strong communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences.Experience with project management methodologies, including Agile and Scrum, to deliver high-quality results on time and within budget.Benefits:Ongoing professional development and training opportunities to enhance skills and knowledge.Collaborative and dynamic work environment, fostering innovation, creativity, and teamwork.Competitive compensation package, including salary, bonuses, and benefits.Opportunities for career advancement and growth within the organization.

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