Frontline Healthcare Services Coordinator

7 days ago

bangalore, India beBeeHealthcare Full time

We are seeking a skilled and customer-focused Receptionist cum Sales Executive to manage our front-desk operations and drive patient conversions. The ideal candidate will have strong communication skills, hospital reception experience, and the ability to promote our healthcare services.Key Responsibilities:Front Desk & Patient Handling: Manage reception desk operations with professionalism, greet, assist, and guide patients with appointments, billing, and general queries, handle inbound and outbound calls, WhatsApp enquiries, and follow-up calls, coordinate with doctors, nursing staff, pharmacy, and diagnostics team for smooth operations.Sales & Patient Conversion: Explain Stepcare's healthcare services, annual memberships, and packages to walk-in and telephonic enquiries, convert leads into registrations and memberships, maintain daily sales/enquiry report and achieve set targets, build strong relationships with patients to improve overall experience and retention.Administrative Tasks: Manage appointment scheduling, patient records, and billing entries, ensure reception area is clean, organised, and welcoming, assist in coordinating health camps, events, and marketing activities, support digital activities like posting content, handling feedback, and managing CRM entries.Required Qualifications & Skills:Any Graduation or Post Graduation, MBA – Preferable Healthcare Industry Experience - PreferableMinimum 5 years' experience as hospital/clinic receptionist or patient care coordinatorExcellent communication and interpersonal skillsStrong sales mindset with ability to explain services and convert leadsProficient in computer usage (MS Office, EMR systems, CRM tools)Ability to multitask and work in a fast-paced environmentCustomer-focused and presentable personalityPreferred Traits:Experience in Mult speciality or diagnostic setupFluency in English, Kannada, and HindiAbility to handle pressure and maintain patient satisfactionWhat We Offer:A leadership opportunity within a rapidly growing primary healthcare networkA collaborative and supportive work culture focused on quality care, safety, and continuous improvementOpportunities for professional development and career advancement within a dynamic healthcare environment

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