Jr Technical Support Executive

2 weeks ago

bangalore, India SAACH Travel Technologies Full time

Job Overview: We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment. Key Responsibilities: • Provide technical and functional support to clients via email, chat, or phone. • Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS/NDC). • Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues. • Utilize ticketing systems and CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication. • Analyze API requests/responses (REST, JSON, XML) and assist customers in understanding technical concepts. • Maintain accurate documentation of issues, resolutions, and client feedback. • Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction. • Support clients across different time zones, including flexible or rotational shifts as required. Required Skills & Qualifications: • Strong verbal and written communication skills in English. • Previous experience in customer or technical support, preferably in SaaS, travel technology, or B2B software environments. • Basic understanding of API concepts and formats such as REST, JSON, and XML. • Working knowledge of API requests/responses and GDS/NDC connectivity. • Hands-on experience with ticketing tools or CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce). • Ability to analyze issues logically and explain technical details to non-technical users. • Team-oriented, proactive, and capable of handling multiple priorities in a fast-paced environment. • Willingness to work flexible shifts to support global clients. Desirable Skills: • Experience working with API documentation and payload inspection tools (e.g., Postman). • Basic technical background with understanding of REST/SOAP APIs and system integrations. • Familiarity with GDS systems (Amadeus, Sabre, Travelport) or NDC integrations. • Exposure to Azure Insights or similar monitoring tools. Location: Mumbai Employment Type: Full-time Experience Level: 1 – 2 years

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