QA Expert

7 days ago

tiruppur, India beBeeQualityAssurance Full time

Job Title: Quality Assurance ProfessionalJob DescriptionAs a key member of our team, the Quality Assurance Specialist plays a vital role in ensuring that our processes are executed flawlessly. This involves conducting thorough reviews of quality assurance calls and processes for all departments, identifying areas for improvement and implementing corrective actions to ensure consistency across departments.Key ResponsibilitiesPerform quality assurance call and/or process reviews for all departmentsConduct 'Process Refresher' and 'New Hire' trainings with employeesProvide coaching and support to employees to strengthen understanding and execution of quality standardsIdentify training needs based on process review findings and collaborate with management to address skill gapsDevelop and implement training materials and SOPs to ensure consistency in quality assurance practicesAnalyze findings from process reviews and develop reports to highlight trends/ opportunities for improvementRecommend, implement, and monitor preventive and corrective actions to ensure quality assurance standards are achievedMake recommendations to reduce process variation and eliminate errorsTrack Business Unit responses for all findings identified from process reviewsEscalate unresolved issues to Senior Management and work with Management to resolve the issuesProvide management with timely reports documenting observations from reviewsRequired Skills and QualificationsExcellent communication skills, both written and verbal, for conducting voice and non-voice audits. Proficiency in Microsoft Office suite, particularly Excel for data analysis.BenefitsThis role offers a unique opportunity to make a significant impact on our organization's quality assurance initiatives.OthersWe are looking for a motivated and detail-oriented individual who is passionate about quality assurance and has excellent analytical and problem-solving skills.

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